Manage your subscription and pay your Autoria invoices

The Abonnement (subscription) tab of Paramètres (settings) gathers your plan, its next due date and the invoices Autoria sends you for your subscription.

Who can access it

• The Propriétaire (owner) and Administrateurs (administrators) see the plan, the due date, the quotas used, the entitlement history and the Autoria invoices;
• the Comptable (accountant) only sees the Factures Autoria (Autoria invoices);
• other roles cannot access the tab.

Only the Propriétaire can pay an invoice online. The other members who see the invoices can download them.

Your plan and due date

The Forfait actuel (current plan) block shows your plan, its state (for example Actif (active), Essai (trial) or Paiement en retard (late payment)) and its billing period (Facturation mensuelle (monthly) or Facturation annuelle (yearly)).

Below, Prochaine échéance (next due date) gives the end date of the current period. During a trial, the date shown is the Fin de l'essai (end of trial), followed by the plan that applies next. If your subscription is due to stop, the Résiliation à l'échéance (cancellation at the due date) label appears.

Your promotion

If Autoria granted you a promotion (for example the founder price), a Promotion box appears below your due date, with the name of the promotion:

• the price excluding tax at which your plan is billed, per month or per year depending on your billing period, or the discount rate; if your current plan is not covered, the box says so;
• as long as no discounted invoice is paid, the length of the guarantee, which runs from your first invoice paid at that price;
• then, the Fin de la remise (end of the discount) date.

The discount appears on each Autoria invoice it applies to, as a discount line bearing the name of the promotion. Promotions are granted by the Autoria team: for any question, contact support with the Facturation & abonnement (billing & subscription) request type.

During a trial, the Après votre essai (after your trial) block lets you choose the plan and billing interval that apply at the end of the trial: see the dedicated article on ending your trial.

Quotas used

The Quotas consommés (quotas used) block compares your usage with the limits of your plan: active vehicles, active customers, reservations of the month, users. The Agences (agencies) line only appears when your plan includes several agencies or your company already has several open; a company with a single agency does not see it.

Change plan

The Les forfaits (plans) block shows each plan with its monthly price and its active vehicle limit; your plan is tagged Actuel (current), the next plan up Suivant (next).

Plan changes are not yet available from the app: the upgrade button, in the Besoin de plus de marge ? (need more room?) box, is inactive. To change plan, open the help center, click Contacter le support (contact support) and choose the Facturation & abonnement (billing & subscription) request type: the Autoria team applies the change.

During a trial, the account owner chooses the plan that applies next, in the Après votre essai block.

A plan that includes fewer agencies than your company has open cannot be applied, nor chosen for the end of a trial: the change is only possible once the number of open agencies is back within the limit of that plan. Agencies being closed still count.

Your Autoria invoices

The Factures Autoria block lists the invoices of your subscription, most recent first. For each one: its number, the billed period, the amount including tax and its state:

• À payer (to pay): the invoice is not settled yet;
• Chèque en cours d'encaissement (cheque being cleared): a cheque was handed to Autoria for this invoice; it cannot be paid online until the cheque is cleared;
• Payée (paid): the invoice is settled, with its payment date.

The download button saves the invoice as a PDF. It stays greyed out until the PDF has been generated.

Pay an invoice online

1. Open Paramètres, Abonnement tab.
2. In Factures Autoria, click Payer en ligne (pay online) next to the invoice.
3. You are redirected to the secure Konnect payment page: pay the amount of the invoice including tax.
4. Once the payment is done, Konnect brings you back to the Abonnement tab, which checks the payment state and refreshes your invoices.

The message shown on your return tells you whether the payment was received, whether it failed (the invoice then stays to pay and you can try again) or whether Konnect has not confirmed it yet. In that last case, the invoice switches to Payée as soon as it is confirmed.